Main FAQs

You can place an order during checkout, but creating an account makes it easier to track orders, view order history, and manage your information.

Once your order is successfully placed, you will receive an order confirmation email. If you do not receive one, check your junk folder or contact support.

Orders move into processing quickly, so changes or cancellations may not always be possible. Contact support as soon as possible if you need help with an order update.

Once your order has shipped, you will receive an email with your tracking number. You can also log into your account and go to My Account > Orders to view your order details.

We accept Credit Card and E-Mail Transfer (EMT) at checkout.

Use your online banking app or credit union to send an email transfer using the payment instructions shown at checkout.

Once your payment has been accepted, you will receive an email confirming that your payment was received and that your order is being processed.

Once payment is accepted, your order moves into processing. Payments made on weekends may take longer to be reviewed and accepted.

Yes, but weekend payments may take up to 72 hours to be accepted and confirmed.

Customers can earn points through qualifying orders and promotions tied to their account.

Points are usually added after your order has been successfully processed according to the site’s points system rules.

If points redemption is available, you can apply them during checkout or through your account, depending on how your rewards system is set up.

If your store has expiry rules for rewards or promotional balances, those conditions should be checked in your points section or account page.

Yes. Promotions and special offers may run throughout the month depending on inventory, timing, and current sales.

We currently ship within Canada only.

No. At this time, we do not ship to the United States.

Most packages sent through Canada Post arrive within 4–7 business days. Deliveries to the territories or coastal regions may take a little longer.

Shipping costs depend on your order size and destination.

Yes. Orders over $150 qualify for free shipping.

Orders are processed and shipped Monday through Thursday, excluding holidays.

Orders placed on Friday may not begin moving until the following Monday.

No. We do not ship on weekends.

The promo code NEWCCW gives new customers 20% OFF their first order.

This code is for new customers only and can be used one time on a first order.

Enter NEWCCW at checkout before completing your payment.

No. It is a one-time first-order deal.

Yes. Deals and promotions happen often throughout the month.

There is no official set date for promotions. Deals may appear at different times throughout the month.

Usually only one promo code per order can be used unless otherwise stated.